Legal
Terms & Conditions
Last updated 30 September 2026
These terms govern your use of the Held by La Selva website, client workspace and support services. By creating an account or working with us, you agree to them.
Our services
Held by La Selva provides life and business support delivered by a team of Support Specialists through an online workspace. Work is requested, tracked, reviewed and approved inside that workspace.
Accounts and access
You are responsible for keeping your sign-in details confidential and for activity under your account. Access to features is determined by your role. You agree not to misuse the service, attempt to access data belonging to others, or upload unlawful or harmful content.
Memberships, points and payment
Support is delivered against a monthly membership that includes a set allowance of support points. Each request is estimated in points before work begins. Fees are due as invoiced. Points are consumed when work is performed; cancelling a request after work has started may not result in points being returned.
Support points are allocated to the membership month in which they are issued and expire at the end of that month. Unused points do not carry over into the following month. Points hold no cash value and are not refundable.
Deliverables and review
Completed work is delivered through the workspace for your review. You may request revisions within the review window shown on each deliverable. On approval, ownership of the deliverables produced for you passes to you, except for any third-party materials or our own pre-existing tools and templates.
Confidentiality
We treat your business and personal information as confidential and share it internally only with the team members working on your account.
Text message and WhatsApp alerts
Programme: Held by La Selva Task & Workspace Alerts. These are transactional notifications about your own account — a request being submitted, work assigned to you, a deliverable ready for review, a change to a request, a mention or comment, and upcoming deadlines. We do not send marketing text messages.
Consent and opt-in: You receive these messages only after you add your mobile number and turn alerts on in your account settings. Consent is not a condition of purchase, and you can change your selections at any time.
Opt-out: Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts. You can also switch alerts off in your settings.
Help: Reply HELP for assistance, or email info@hblaselva.com.
Frequency and cost: Message frequency varies with activity on your account. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Privacy: No mobile information is shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
Acceptable use
You agree not to use our services for unlawful, deceptive, harassing or infringing purposes, and not to ask our team to produce content that would breach the law or a third party’s rights.
Cancellation
Memberships may be cancelled with notice as agreed in your service agreement. Work in progress at the point of cancellation will be completed or credited at our discretion.
Liability
Our services are provided with care, but to the extent permitted by law our total liability in connection with the services is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect or consequential loss.
Changes to these terms
We may update these terms. The date at the top of this page shows when they were last revised, and material changes will be communicated in the workspace.
Contact us
Held by La Selva — info@hblaselva.com · +1 (939) 585-4889